🔒 Your privacy matters to us. Kamea Solar ("we", "our", or "the Company") is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how we use it.
1. Information We Collect
1.1 Information You Provide
When you use our website, contact us, or submit a lead inquiry, we may collect:
- Contact Information: Full name, phone number, email address
- Property Details: City, property type (residential/commercial/industrial/agriculture)
- Financial Information: Approximate monthly electricity bill (for savings calculation purposes only)
- Communication Records: Messages, inquiries, or feedback you send us
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or search query
- IP address (anonymized where possible)
2. How We Use Your Information
We use the information we collect to:
- Respond to your solar installation inquiry or survey request
- Provide accurate savings estimates and subsidy information
- Schedule and conduct free site surveys
- Send you relevant updates about your inquiry or our services
- Improve our website, products, and customer service
- Comply with applicable laws and regulations
- Analyze website usage via Google Analytics (anonymized)
3. WhatsApp Communication
When you share your phone number with us, you may receive WhatsApp messages related to:
- Confirmation of your survey booking
- Updates on your installation progress
- Post-installation support and service reminders
You can opt out of WhatsApp communications at any time by messaging "STOP" to our WhatsApp number.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Partners: Only as necessary to complete your installation (e.g., panel manufacturers, net metering agencies)
- Government Authorities: When required for subsidy applications (PM Surya Ghar Yojana, MNRE) with your explicit consent
- Legal Compliance: When required by applicable law or court order
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (HTTPS)
- Secure server infrastructure
- Limited staff access on a need-to-know basis
- Password-protected admin systems
6. Cookies & Analytics
Our website uses:
- Google Analytics 4: To understand website traffic and usage patterns. Data is anonymized and not linked to your personal identity.
- Essential Cookies: Required for basic website functionality.
You can disable cookies in your browser settings, though this may affect some website features.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at info@kameatech.in.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide the services you requested
- Comply with our legal obligations (typically 7 years for business records under Indian law)
- Resolve disputes and enforce agreements
9. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: info@kameatech.in
- Phone: Available on our website homepage
- Address: Kamea Solar, Lucknow, Uttar Pradesh, India